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Incomplete Charts

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    Incomplete Charts

    Hello,

    I've noticed that ever since updating to the new 8.0.16.2 for NT8, every time I open the program, I notice I have several charts that are incomplete, meaning the bars don't go the width of the frame (example attachment included). I have quite a few charts in my workspace and about a thrid of the charts open this way, and they're not always the same ones but alternate randomly each day. Connecting to the feed or restarting the program is not a solution. The only solution is to regenerate brand new charts and close out the incomplete ones in order to replace them. I was hoping it would fix itself eventually but I fear that nothing will change until I'm prompted for the next update. Don't know if this has been a common problem amongst other users. Thanks.

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    #2
    There was an update to fix a similar charting issue released with 8.0.16.3. Does the issue persist if you update?
    • First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
    • Click on the link: http://ninjatrader.com/PlatformDirect
    • Enter your license key and press Submit
    • Select 'NinjaTrader 8'
    • Select 'Download'
    • Critical: Before running the installer, ensure NinjaTrader is closed.
    If it does persist in version 8.0.16.3, please send me your workspace, log, and trace files so that I may look into what occurred.
    • You can do this by going to the Control Center-> Help-> Email Support
    • Expand 'Other files' and enable 'workspace files and UI settings'.
    • Please reference the following ticket number in the body of the email: 2004028 ATTN Patrick G
    Patrick G.NinjaTrader Customer Service

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