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Unhandled exception: Object reference not set to an instance of an object.

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    Unhandled exception: Object reference not set to an instance of an object.

    I get a pop up error during startup

    Unhandled exception: Object reference not set to an instance of an object.

    How to repair this?




    #2
    Hello,

    Thank you for your post.

    Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.


    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    We look forward to assisting further.

    Eric B.NinjaTrader Customer Service

    Comment


      #3
      Attached
      I get a pop up error during startup Unhandled exception: Object reference not set to an instance of an object. How to repair this?

      Comment


        #4
        johnnybegoode,

        I have removed your attachments as they contain information you do not want posted publicly. Please write in per the instructions in Eric's last post so we may assist further.
        Drew O.NinjaTrader Customer Service

        Comment


          #5
          Thank you for your reply.


          So we can further diagnose your system, please start NinjaTrader in Safe Mode.

          Safe Mode will prevent NinjaTrader from:
          • Loading workspaces.
          • Connecting on start-up.
          • Loading custom assemblies.
          • Getting instrument updates from the server.

          To enable safe mode, please use the following steps:
          • Exit NinjaTrader.
          • Hold the CONTROL key and double click the NinjaTrader icon.
          • Keep the CONTROL key held down until you see the Control Center.
          • You can verify you are in safe mode by going to Help -> About.
          Do you see the same when launching in Safe Mode? Please also test connecting the data feed.

          We look forward to assisting further.
          Eric B.NinjaTrader Customer Service

          Comment


            #6
            I do not see the error popup in Safe Mode.
            Amazingly, without doing anything, the error popup disappeared when I reopen in normal mode.

            Thank you.

            Comment

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