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TDAmeritrade missing from "Available connections"

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    TDAmeritrade missing from "Available connections"

    Per this article https://ninjatrader.com/ConnectionGu...nnection-Guide, I should be able to configure TDAmeritrade with NinjaTrader, however it's missing from the "Available connections" box. See attached screenshot. Please help!

    Click image for larger version

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ID:	1040216

    #2
    https://ninjatrader.com/support/foru...3-tdameritrade

    Comment


      #3
      Hello xsgex,

      Thank you for the post.

      This is most likely related to your License Key not being enabled for this technology. Please email us with a copy of your License Key at PlatformSales[at]NinjaTrader.com so that we may investigate this further.

      Please let me know if I may be of additional assistance.
      Thomas C.NinjaTrader Customer Service

      Comment


        #4
        hello if one has a working connection to Tdameritrade via NT8 what should one expect the Historical data to show? Meaning, I have connected to my tdameritrade account but there is not much back data, for minute charts. Is there a setting that I need to adjust?

        TIA

        ps sorry if wrong place but with the new forum I have looked and can't find any input on how to create new thread nor why when I hit "back" on the browser it takes me back to a place I never was! LOL

        Comment


          #5
          Hello billywantstoknow.


          Thank you for your post.


          Please increase the number of days loaded in your chart by right-clicking on your chart > Data series > Increase the number of days to load > Click OK.


          Please do not hesitate to contact us for any other NinjaTrader inquiries you may have.
          Shawn B.NinjaTrader Customer Service

          Comment


            #6
            Originally posted by NinjaTrader_ShawnB View Post
            Hello billywantstoknow.


            Thank you for your post.


            Please increase the number of days loaded in your chart by right-clicking on your chart > Data series > Increase the number of days to load > Click OK.


            Please do not hesitate to contact us for any other NinjaTrader inquiries you may have.
            Hi Shawn appreciate the help but need more I am looking at a chart on thinkorswim(tdameritrade) for a OTC stock the chart that shows all in TOS the other chart is what NT8 brings up in Ninja Trader 8 v17 it shows this (trying attach pic)
            Click image for larger version  Name:	nt8v17.png Views:	1 Size:	25.0 KB ID:	1047225Click image for larger version  Name:	samechart Thinkorswim.png Views:	1 Size:	72.1 KB ID:	1047226
            Last edited by billywantstoknow; 02-05-2019, 02:21 PM.

            Comment


              #7
              Hello billywantstoknow.

              Thank you for your post.

              Could you please send the log and trace from your platform to look further into this inquiry.

              To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put '2066977, Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.


              We look forward to assisting you further.
              Shawn B.NinjaTrader Customer Service

              Comment


                #8
                Hello billywantstoknow,

                We did not receive your log and trace files.

                Please follow the steps below to manually attach your log and trace files to an email to platformsupport[at]ninjatrader[dot]com with 'ATTN: Patrick H - 2066977' in the subject line.
                • Open your NinjaTrader folder under My Documents.
                • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
                • Send the 2 compressed folders as attachments in your email.
                • Once complete, you can delete these compressed folders.
                Thanks in advance; I look forward to resolving this item.
                Patrick H.NinjaTrader Customer Service

                Comment


                  #9
                  just wanted to post back here in case someone else experiences what I did in my above post.
                  I read in this thread
                  https://ninjatrader.com/support/foru...n-penny-stocks
                  a post by NinjaTrader_ChristopherJ post #2 quote:

                  "
                  Please use the steps below to change the tick size for your instrument:
                  • Go to the Control Center
                  • Tools->Instruments
                  • Select your instrument in the list
                  • Click edit
                  • Select 0.0001 from the Tick size drop down
                  • Click Ok
                  • Click Ok "

                  and it solved my issue
                  Thanks

                  Comment

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