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Problems with 8.0.15.1 and 8.0.16.3

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    Problems with 8.0.15.1 and 8.0.16.3

    Hello,

    For some time NT8.0.15.1 had been crashing without leaving any error notices in the log files. It was particularly crashing just before a big move on the charts, when I took an image of the charts, or when I clicked on the control centre. As usual, once it crashes, the historical tick data reloaded is "fake", so I cannot trade until live data has been loaded for some time, all of which has me feeling very suspicious about what is going on!

    I installed NT8.0.16.3 yesterday. When I click on chart trader, the chart trader may only appear partially on the chart, and if I switch it off, the entire chart becomes blank, with no price bars or indicators. What is going on?
    Attached Files

    #2
    Hello GeorgeW,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment


      #3
      Hello ChrisSch,
      I sent the log and trace files from the platform before your response, with the thread reference 1040379. Thank you.

      Comment

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