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Chart loading times for tick charts make NinjaTrader unusable

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    Chart loading times for tick charts make NinjaTrader unusable

    I am using NinjaTrader 8.0.16.2 with Kinetick data feed. With the latest releases of NinjaTrader chart loading times for tick charts have increased dramatically.

    Here is one example: I am toggling between a 5 minute and a 1000 tick chart for EURUSD, both with a lookback period of 65 days.


    Loading time for the naked 5 minute chart: fractions of a second (as expected)

    Loading time for the naked 1000 tick chart when connected: between 2 minutes and 3 minutes

    Loading time for the naked 1000 tick chart when disconnected: around 10 seconds


    I am sorry. A chart loading time of close to 3 minutes for a naked 1000 tick chart with a lookback period of 65 days is not at all acceptable.

    When you had launched NinjaTrader you had been proud that NinjaTrader 8 did load much faster than NinjaTrader 7.

    And it did load much faster.

    Now the product seems to be broken and cannot no longer be used in an orderly way.

    #2
    Hello Harry,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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