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"ChartControl.VolumetricText" is missing

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    "ChartControl.VolumetricText" is missing

    I'm getting an error in the log, "Required key "ChartControl.VolumetricText" is missing." How do I fix this ?

    Bruce

    #2
    Is this producing any symptoms in the platform? Or is this just a message you noticed in the log?

    Does the message appear in safe mode?

    So we can further diagnose your system, please delete your cache and start NinjaTrader in Safe Mode.
    To delete the cache, follow the steps below.
    • Shut down NinjaTrader.
    • Open the Documents > NinjaTrader 8 > db folder.
    • Delete the sub-folder named 'cache'.

    To enable safe mode, please use the following steps:
    • Ensure NinjaTrader is shut down
    • Hold the CONTROL key and double click the NinjaTrader icon.
    • Keep the CONTROL key held down until you see the Control Center.
    • You can verify you are in safe mode by going to Help -> About.


    Once NinjaTrader has started on just the control center, please connect to a data feed then open a new chart with no custom bar types/indicators/templates and test for issues.
    If there are no issues on this new workspace, please try opening the previous workspace by going to the Control Center > Workspaces > Choose your workspace.

    If there are no issues, restart NinjaTrader normally and test for issues.

    If this reintroduces issues, I would suggest rebuilding your workspace, adding 1 indicator at a time. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns.
    Please let me know the results of this test.
    Patrick G.NinjaTrader Customer Service

    Comment


      #3
      Originally posted by NinjaTrader_PatrickG View Post
      Is this producing any symptoms in the platform? Or is this just a message you noticed in the log?

      Does the message appear in safe mode?

      So we can further diagnose your system, please delete your cache and start NinjaTrader in Safe Mode.
      To delete the cache, follow the steps below.
      • Shut down NinjaTrader.
      • Open the Documents > NinjaTrader 8 > db folder.
      • Delete the sub-folder named 'cache'.

      To enable safe mode, please use the following steps:
      • Ensure NinjaTrader is shut down
      • Hold the CONTROL key and double click the NinjaTrader icon.
      • Keep the CONTROL key held down until you see the Control Center.
      • You can verify you are in safe mode by going to Help -> About.


      Once NinjaTrader has started on just the control center, please connect to a data feed then open a new chart with no custom bar types/indicators/templates and test for issues.
      If there are no issues on this new workspace, please try opening the previous workspace by going to the Control Center > Workspaces > Choose your workspace.

      If there are no issues, restart NinjaTrader normally and test for issues.

      If this reintroduces issues, I would suggest rebuilding your workspace, adding 1 indicator at a time. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns.
      Please let me know the results of this test.
      I came across this thread via google search.
      I have the same issue of BGWTEX and even with Safe Mode I still get the error in the log, "Required key "ChartControl.VolumetricText"
      What can I do?

      Last edited by swartz; 02-02-2018, 04:00 AM.

      Comment


        #4
        A new feature was added for lifetime license key holders called Order Flow+. One of the tools is a Volumetric bar type and chart style. The error appears to be referencing one of the files involved in this new addition.

        Is this producing any symptoms in the platform? Or is this just a message you noticed in the log?

        Does the issue persist if you upgrade to the latest version of NinjaTrader 8 (8.0.12.0)?
        • First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
        • Click on the link: http://ninjatrader.com/PlatformDirect
        • Enter your license key and press Submit
        • Select 'NinjaTrader 8'
        • Select 'Download'
        • Critical: Before running the installer, ensure NinjaTrader is closed.
        Patrick G.NinjaTrader Customer Service

        Comment


          #5
          I have a free license key.
          I get some errors with on incoming tick handler and with onmarketdata fortickreplay.



          I'll upgrade the platform and see if this happen again.

          Comment


            #6
            After the update to NinjaTrader 8 (8.0.12.0) the ChartControl.VolumetricText error has disappeared.
            Last edited by NinjaTrader_PatrickG; 02-02-2018, 08:48 AM.

            Comment


              #7
              swartz, I'm glad to hear that an upgrade resolved the original issue.

              I'd like to make sure this thread stays focused on only that original issue so that others may use it as a resource for this specific issue. I have edited your response to remain relevant.

              Please start a new thread in the NinjaTrader 8 NinjaScript forum or write into PlatformSupport[AT]NinjaTrader[DOT]com so we may assist you with this other unrelated issue.
              Patrick G.NinjaTrader Customer Service

              Comment


                #8
                I apologize for not following up. The issue was resolved fairly easily following NinjaTrader_PatrickG's instructions in his 12/13/17 post. I believe I only had to "Delete the sub-folder named 'cache'." I am lifetime license key holder, but was not using the new feature called Order Flow+.

                Bruce

                Comment

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