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Day bars incorrect

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    Day bars incorrect

    Hi,

    I noticed something strange while developing an indicator and double checked it by loading a chart and confirmed it. If you look at the attached screenshots of CL 01-19 day bars, you will see that the time on the first screenshot is for the 01st December 2018, but this was a Saturday. The bar after it is for the 04th December 2018, which was a Tuesday, so the Monday got skipped. I checked and I don't think the Monday was because of a holiday or anything. Even it was, why do I have a day bar for the Saturday?

    Thanks for any help.

    John
    Attached Files
    Last edited by JohnSteinberg; 12-09-2018, 04:20 AM. Reason: Corrected dates

    #2
    Hello,

    Thank you for your post.

    Glad to assist. So we may look into this on our end, who are you connected to? This is displayed in green on lower left corner of the Control Center window.

    I look forward to your reply.
    Eric B.NinjaTrader Customer Service

    Comment


      #3
      Originally posted by NinjaTrader_EricB View Post
      So we may look into this on our end, who are you connected to?
      Hi Eric,

      I am connected to Rithmic through a TopStep trader combine. Today I deleted all my cached data out of the DB folder (not just day, everything) to see if I download again if it might make a difference. Unfortunately it came up again (see attached screenshot). There is a day bar for the 8th December 2018 which was Saturday.

      Thanks for your help.

      John

      Attached Files

      Comment


        #4
        Thank you for your reply.


        Resetting your instruments should resolve this item.

        To reset your instruments, please take the steps below.
        1. First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
        2. Next, reset your instruments by navigating to the Control Center > Tools > Database Management
        3. In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
        4. Lastly, restart NinjaTrader for the changes to occur

        Please let us know if we may be of further assistance.
        Eric B.NinjaTrader Customer Service

        Comment


          #5
          Originally posted by NinjaTrader_EricB View Post
          Resetting your instruments should resolve this item.
          Thank you for the speedy reply Eric, I appreciate the help. I followed the steps above twice and unfortunately it did not solve the problem. After doing it the second time I also cleared my cache again before starting up Ninja so that all data is loaded fresh, but that did not work either.

          Attached Files

          Comment


            #6
            Thank you for your reply.

            Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.


            Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
            • Open your NinjaTrader folder under Documents.
            • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
            • Send the 2 compressed folders as attachments to this email.
            • Once complete, you can delete these compressed folders.
            Eric B.NinjaTrader Customer Service

            Comment


              #7
              Thanks Eric, I sent the email

              Comment

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