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NT8 freezes after re-opening application.

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    NT8 freezes after re-opening application.

    Hello,

    My saved workspace includes 1 chart with build-in indicators only. When I re-open NT8, it opens the chart window, but after the connection is established, NT8 completely freezes when it starts calculating, only ending NT8 task in task manager helps to close it.

    Already re-installed NT8 with deleting NinjaTrader 8 folder in the Documents.

    Could we investigate this issue, please?
    Last edited by Botan626; 12-13-2018, 01:40 PM.

    #2

    Hello Botan626, Thanks for your post.

    Please write in to PlatformSupport(AT)NinjaTrader(DOT)com and reference this forum post with RE:JOSH in the subject line. Please attach your Log and Trace files to your email so that I may investigate this matter further. You may follow the steps below to attach those files.
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    Thanks in advance; I look forward to resolving this item.
    JoshNinjaTrader Customer Service

    Comment


      #3
      Hello, Josh.

      I sent trace and log zips after last freeze, after that last freeze NT8 doesn't start at all, even after I rebooted my PC.

      Another case happens when the chart seems to be working fine, but when I change the instrument, the platform freezes completely.
      Last edited by Botan626; 12-14-2018, 03:11 AM.

      Comment


        #4
        Botan626,

        I reviewed you log and trace files. Can you please try following the steps below to rename your database and see if the platform opens?
        • In your Windows File Explorer, go to your \Documents\NinjaTrader 8\db\ folder
        • Right click on NinjaTrader.SDF and select "Rename." *Name it "OLDNinjaTrader.SDF."
        • Then try and start the software
        JoshNinjaTrader Customer Service

        Comment


          #5
          Originally posted by NinjaTrader_JoshG View Post
          Botan626,

          I reviewed you log and trace files. Can you please try following the steps below to rename your database and see if the platform opens?
          • In your Windows File Explorer, go to your \Documents\NinjaTrader 8\db\ folder
          • Right click on NinjaTrader.SDF and select "Rename." *Name it "OLDNinjaTrader.SDF."
          • Then try and start the software
          Nope, didn't help.

          This is the max I can see: https://i.imgur.com/DS6groX.png

          Comment


            #6
            Botan626,

            Thanks for the screenshot.

            With it hanging up like that on the licensing part of the NT8 Splash that makes me think this could be related to the configuration file. Lets try renaming that file by following the steps below.
            • In your Windows File Explorer, go to your \Documents\NinjaTrader 8\ folder
            • Right click on Config.xml and select "Rename." *Name it "OLDConfig.xml"
            • Then start the software and NinjaTrader will create a fresh Config file to use
            JoshNinjaTrader Customer Service

            Comment


              #7
              Originally posted by NinjaTrader_JoshG View Post
              Botan626,

              Thanks for the screenshot.

              With it hanging up like that on the licensing part of the NT8 Splash that makes me think this could be related to the configuration file. Lets try renaming that file by following the steps below.
              • In your Windows File Explorer, go to your \Documents\NinjaTrader 8\ folder
              • Right click on Config.xml and select "Rename." *Name it "OLDConfig.xml"
              • Then start the software and NinjaTrader will create a fresh Config file to use

              No effect.

              Comment


                #8
                I reached out via email to schedule a support call.
                JoshNinjaTrader Customer Service

                Comment


                  #9
                  Originally posted by NinjaTrader_JoshG View Post
                  I reached out via email to schedule a support call.
                  Replied via email.

                  Comment


                    #10
                    Update.

                    I accidentally sent the "trace" folder to the recycle bin, this was the cause to NT8 not starting.

                    During the weekends and Monday there was no significant issues, in other words I can't quite reproduce the problem, so I will just keep on monitoring situation for now.

                    Comment


                      #11
                      Hello, Josh.

                      Finally caugh with USDMXN, but this can happen with any other instrument.

                      Part 1:

                      Gif ver.: https://i.imgur.com/Wb4RZZ6.gif

                      Video ver.: https://streamable.com/owm93
                      Last edited by Botan626; 12-18-2018, 03:31 AM.

                      Comment


                        #12
                        Part 2:

                        https://i.imgur.com/qGJB0N8.gif

                        Part 3:

                        https://i.imgur.com/y3GTc2A.gif

                        Comment


                          #13
                          Another case:

                          https://i.imgur.com/U4cekll.gif

                          Comment


                            #14
                            Botan626, Can you please send me your log and trace files again?
                            JoshNinjaTrader Customer Service

                            Comment


                              #15
                              Originally posted by NinjaTrader_JoshG View Post
                              Botan626, Can you please send me your log and trace files again?
                              Done. Sent.

                              Comment

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