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Chart does not refresh after reconnecting data

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    Chart does not refresh after reconnecting data

    I am using interactive brokers live data. My charts do not refresh automatically when I open my workspace and connect to live feed. Also I see missing bars. I have click reload historical data on each chart which is very slow and hangs for a long time. I am using a hp laptop with not many applications.It has 8GM RAM and core i5 processor.

    #2
    Hello himu73,

    Thank you for your post.

    Please write in to PlatformSupport(AT)NinjaTrader(DOT)com and reference this forum post with RE: Kate in the subject line. Please attach your Log and Trace files to your email so that I may investigate this matter further. You may follow the steps below to attach those files.
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    Thanks in advance; I look forward to further assisting you.
    Kate W.NinjaTrader Customer Service

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