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Client freezing as soon as i search for an instrument

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    Client freezing as soon as i search for an instrument

    I have recently configured NT8 for the Indian Markets. My data feed provider is Global Data feeds (https://globaldatafeeds.in/).
    The problem is that as soon as i make a connection to the data feed on startup and try to search for an instrument(clicking the magnifying glass) to load its chart, the entire client freezes and i have to shut it down.
    Things i have tried-
    -Repair DB
    -Reset DB
    -Do the same in Safe Mode, but it was still freezing.
    The problem started occurring after the client was working properly for around 2-3 hours(everything was smooth and seamless, and suddenly, poof).
    Any idea what might be causing the freeze? I think i have loaded too many instruments at once for the pc to handle (in which case, how do i remove the excess instruments?)

    Thanks!

    #2
    Hello parthdhamija ,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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