New to Ninja Trader- Charts not showing data after connecting to Kinetick

[chriscc]

Hi, I can't seem to get the charts to load any data even after connecting to Kinetick. Also it wont backtest my strategy. Any ideas on what could be wrong?
thanks Chris

[NinjaTrader_ShawnB]

Hello chriscc,

Thank you for your post.

Could you please send the log and trace from your platform to look further into this inquiry.

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.