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My rithmic logon failed

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    My rithmic logon failed

    Hello apparently I have problems to connect to the datafeed.

    24/12 cannot get real time data with Rithmic data feed only historical.
    Last edited by ElMagoR; 12-23-2018, 08:28 PM.

    #2
    this is getting weird.
    Last edited by ElMagoR; 12-24-2018, 06:02 AM.

    Comment


      #3
      Hello ElMagoR,

      Thank you for your note.

      Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2038527" in the subject line so I may investigate this matter further.
      • Open your NinjaTrader folder under Documents.
      • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
      • Send the 2 compressed folders as attachments to this email.
      • Once complete, you can delete these compressed folders.

      I look forward to your reply.
      Chris Sch.NinjaTrader Customer Service

      Comment


        #4
        edit thanks for everything ,,,, now everything works fine.
        Last edited by ElMagoR; 12-26-2018, 04:24 AM.

        Comment


          #5
          I connected last night at around 9pm EST to Rithmic and live was working.
          There's a new Rithmic data feed, $20/month. I haven't seen the fee yet?

          Comment


            #6
            Hello,

            Thanks for the note.

            For fees regarding Rithmic you'll need to contact Rithmic, as all charges will be administered by Rithmic for the data feed.

            Please let me know if we may assist further.
            Ryan S.NinjaTrader Customer Service

            Comment

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