Switching Contracts on Charts

Angus7

Member

Join Date: Nov 2017

Posts: 57
#1

Switching Contracts on Charts

01-02-2018, 01:53 PM

I run into a problem switching from futures contracts in my charts from the drop down menu. After about 2 or 3 successful changes, I get a chart that loads price range from .000 to .25 or .1. There is nothing on that. I continually have to reboot NT7 & start all over again.

Is there a setting that I am missing? It happens a few times everyday.

Thanks
Tags: None
NinjaTrader_AlanS

NinjaTrader Customer Service

Join Date: Nov 2016

Posts: 437
#2

01-02-2018, 02:17 PM

Hello Angus7,

Thanks for writing in to our Support team.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please include a link to this forum post in the body of the email and put ATTN Alan S in the subject line.

I look forward to your reply.

Alan S.NinjaTrader Customer Service
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