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What happend to the developing VA line?

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    What happend to the developing VA line?

    Hi
    I remember I used to see the developing Value Area as lines. Now I don't how to get them back on the screen. See pic attached for settings.
    thanks
    m
    Attached Files

    #2
    I'm able to see these lines on my end:

    https://www.screencast.com/t/Mb77GhmoZ5m

    I'll need to learn more about your NinjaTrader to find out why you're not seeing these lines:
    • What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.X.X)
    • Who are you connected to? This is displayed in green on lower left corner of the Control Center window.
    • Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
    • Are you able to reproduce the issue on a new chart?
    Patrick G.NinjaTrader Customer Service

    Comment


      #3
      Hi

      1. 8.0.16.3 64-bit
      2. Kinetick
      3. I used to be able i'm sure. Now not. I've tried other chats
      4. only error is Vol relies .. (see attached)


      Attached Files

      Comment


        #4
        Are you connecting to a paid Kinetick subscription or the Kinetick end-of-day (free) connection? If the former, can you confirm with Kinetick that you have the real-time data enablements for these instruments?
        Patrick G.NinjaTrader Customer Service

        Comment


          #5
          I have real time data. I trade 1' charts with no problem

          Comment


            #6
            Please clarify - you can see these lines when the underlying data series is time-based, but do not see them on this 15000 volume chart? can you reproduce the issue on a new chart window?
            Patrick G.NinjaTrader Customer Service

            Comment


              #7
              I can't see the lines also with time-based data series.
              I have this issue with any chart I open.
              I even opened a different workspace

              Comment


                #8
                I mean't to say before that I have live data (level II to be precise)

                Comment


                  #9
                  I do not have enough information to accurately diagnose what you're experiencing. Please send me your log and trace files so that I may look into what occurred.
                  • You can do this by going to the Control Center-> Help-> Email Support
                  • Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
                  • Please reference the following ticket number in the body of the email: 2052275 ATTN PatrickG
                  Patrick G.NinjaTrader Customer Service

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