What happend to the developing VA line?

[percma]

Hi
I remember I used to see the developing Value Area as lines. Now I don't how to get them back on the screen. See pic attached for settings.
thanks
m

[NinjaTrader_PatrickG]

I'm able to see these lines on my end:

https://www.screencast.com/t/Mb77GhmoZ5m

I'll need to learn more about your NinjaTrader to find out why you're not seeing these lines:

• What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.X.X)
• Who are you connected to? This is displayed in green on lower left corner of the Control Center window.
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
• Are you able to reproduce the issue on a new chart?

[percma]

Hi

1. 8.0.16.3 64-bit
2. Kinetick
3. I used to be able i'm sure. Now not. I've tried other chats
4. only error is Vol relies .. (see attached)

[NinjaTrader_PatrickG]

Are you connecting to a paid Kinetick subscription or the Kinetick end-of-day (free) connection? If the former, can you confirm with Kinetick that you have the real-time data enablements for these instruments?

[percma]

I have real time data. I trade 1' charts with no problem

[NinjaTrader_PatrickG]

Please clarify - you can see these lines when the underlying data series is time-based, but do not see them on this 15000 volume chart? can you reproduce the issue on a new chart window?

[percma]

I can't see the lines also with time-based data series.
I have this issue with any chart I open.
I even opened a different workspace

[percma]

I mean't to say before that I have live data (level II to be precise)

[NinjaTrader_PatrickG]

I do not have enough information to accurately diagnose what you're experiencing. Please send me your log and trace files so that I may look into what occurred.

• You can do this by going to the Control Center-> Help-> Email Support
• Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
• Please reference the following ticket number in the body of the email: 2052275 ATTN PatrickG