• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

NT8 won't start

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

    NT8 won't start

    This morning I tried starting up NT8. First I tried running repair, that didn't help. Then I uninstalled NT8, deleted all workspaces and reinstalled the latest version of NT8 and now I get the control window to appear but the tabs are not responsive. If I select the communications tab nothing happens. Nothing happens when any of the tabs are selected. If I select to close the program nothing happens, a bell chimes. To close the program I have to use Task Manager.

    Please help.

    Thanks

    #2
    We'll need more information about your specific installation of NinjaTrader to find out why you're experiencing these symptoms. Please contact us via email at PlatformSupport[AT]NinjaTrader[DOT]com. Make sure to include a few things in this email:
    • A link to this forum thread
    • 2057557 ATTN PatrickG
    Also, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open Windows File Explorer (hotkey = Windows key + E) Then navigate to Documents > 'NinjaTrader 8' folder
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.


    Patrick G.NinjaTrader Customer Service

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by Duval, Today, 08:38 AM
    0 responses
    6 views
    0 likes
    Last Post Duval
    by Duval
     
    Started by i2w8am9ii2, 02-13-2019, 04:28 PM
    7 responses
    61 views
    0 likes
    Last Post sledge
    by sledge
     
    Started by woodyfox, Yesterday, 08:33 PM
    0 responses
    7 views
    0 likes
    Last Post woodyfox  
    Started by rblunsom, Yesterday, 11:19 AM
    2 responses
    29 views
    0 likes
    Last Post guidoisot  
    Started by drewski1980, Yesterday, 02:38 PM
    1 response
    22 views
    0 likes
    Last Post NinjaTrader_ChrisL  
    Working...
    X