RTH vs ETH bug

[stasha]

Hello dear NInja Trader tech support,

I am trading RTH (regular trading hours, which are 9:30AM - 4:15PM EST) only on emini (say ES 12-18 or ES 03-19). Trust I found a bug in the platform:
if you use 5 minutes chart, new day (RTH) starts first bar or few bars appear, you switch to 60 minutes and back to 5 minutes, your opening gap will look like huge bar instead of a gap.
It does not make much difference for trading per se, but is very annoying. Most of money can be easily done at first 1-2 hours of the day, and it is imperative to see whether its a gap or huge breakout bar. Switching from 5 to 60 minutes chart and back to 5 minutes just changing the picture.
It seem not very hard to fix bug and would be nice if you can fix it in closest future releases of the platform.

Thank you in advance!

[NinjaTrader_Dennis]

Hello,

Thank you for your post.

Please follow the steps below to send me your log and trace files as well as a screenshot if possible.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Please attach these items to an email and in the body of that email include the link to this forum post and ATTNennis.

These may be sent to platformsupport[at]ninjatrader[dot]com

I look forward to your reply.

[stasha]

Thanks, sent, "ATTN Dennis" I presume (there was emoji sequence) Thank you!

[stasha]

Anything? Dennis? I've sent logs the same day (close to a week ago)

[NinjaTrader_Dennis]

Hello,

Thank you for your post.

Unfortunately, it appears we did not receive them. Let's try to send these again.

please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to [email protected] and please reference this forum post.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[stasha]

Sent 2nd time (see attached). First one was on Jan 21st

[NinjaTrader_ChristopherJ]

To forward your log and trace files please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

[NinjaTrader_PatrickH]

Hello stasha,

Thank you for your patience.

This item has been reported to our development team.