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Ninja 7 not opening

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    Ninja 7 not opening

    Having problems loading Ninja It starts initializing and loading serverside then disappears and doesn't open. Please let me know hot to fix this.

    #2
    Hello,

    Thank you for your post.

    Please send me your log and trace files so that I may look into what occurred.
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    Please send these files as an attachment to ATTN: Dennis. They may be sent to platformsupport[at]ninjatrader[dot]com

    I look forward to your reply.
    Dennis E.NinjaTrader Customer Service

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