Connection lost to the NinjaTader Historical data server

[pjsmith]

Getting this in the logs today on startup

Connection lost to the NinjaTader Historical data server : hds-us-nt-001.ninjatrader.com

Is this down for anyone else?

Been down for last couple hours here, so no charts...

[dario]

For me also..
On NT7 works, but on NT8 nothing.

[pjsmith]

Cool. Thanks for confirming. At least I know it's not just me

[Lightheart]

I have been unable to connect live since yesterday. Just sent an email to support to ask if is on my end or theirs. I am using latest NT8 version. I have always believed it would be great client support to post on the provider's website a message telling us that data is unavailable so we users do not have to scramble to try to fix something on our end when in fact our system is fine. Or better yet. send out a blast email informing us of the initiation of system down time and another email letting us know systems are again up and running.

[asmmbillah]

I don't know what they are doing. I am having the same problem, but I could not find any response from NT on this issue anywhere.

[pjsmith]

Yep, still down here. If down since yesterday, then either something seriously wrong, or they are not monitoring (I hope not the latter!)... Can't do my homework this weekend ;(

[dario]

As Lightheart said it would be nice in future for NT stuff to send notification mail if something like this is "planned" :-) and also if it is not that there are some kind of problems.

[NinjaTrader_Dennis]

Hello,

Thank you for using NinjaTrader.

This may have occurred due to weekend maintenance that was happening on our Historical Data Servers.

Do you still see the same today?

If so, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to [email protected] Attn: Dennis and reference this post.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[Lightheart]

Dennis . . . thank you for stepping in to this "fray" regarding the extended time without data. I am accustomed to your doing maintenance on the weekends, but in my many years using Ninja I have found the interruption rarely seems to last as long as this weekend.

Suggestion: Is there anyone on staff at Ninja that monitors the comments in this forum? If so, would it be possible to simply address the many comments about the extended loss of service? It would sure be appreciated by me and I suspect others would appreciate such courtesy as well.

Thank you for your attention in this matter.

Jeff

[NinjaTrader_Dennis]

Hello,

Thank you for your note.

I have forwarded this information on to our Management team.

Please let me know if I may be of any further assistance.

[pjsmith]

I second that. If there is regular maintenance, perhaps you could let us know the schedule so we can avoid dedicating time to trying to work during it, and trouble shooting/posting messages here, wasting our time.

I think it would be wise if NT had a status page with details of planned maintenance, as well as an option to be notified of such. Would save both sides a lot of time..

[NinjaTrader_PatrickG]

Thanks for the feedback. We're considering internal process changes in order to better serve our users with accurate information during maintenance periods. Please understand that maintenance can occur any time and for any duration between Friday 5pm MT (1am UTC) - Sunday 2pm MT (10pm UTC).

[brucerobinson]

Ninja will I'm sure know what the Exchanges do - a place on the Forum, Banner, whatever -
'Current Issues - none'
'Current Issues - HDS problem resolved'
'Current Issues - problem with HDS due to maintenance, expected to be resolved by 12:00 Est'.
'Current Issues - none'
save customer frustration as first port of call, & posts like these
Been here, done this