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Questionable chart data

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    Questionable chart data

    My charts don't seem to be displaying price information correctly. There appears to be 2 weeks worth of missing data. I also experienced the lost historical data connection problem earlier today. Could this be related? Any way to resolve this on my end?


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    Last edited by cupir2; 01-27-2019, 09:08 PM.

    #2
    Hello,

    Thank you for your post.

    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to [email protected] Attn: Dennis and reference this post.
    • Once complete, you can delete these compressed folders.

    Thanks in advance; I look forward to resolving this item.


    Dennis E.NinjaTrader Customer Service

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