Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Nt 8 error message on start up
Collapse
X
-
You're reporting two likely unrelated issues:- error message - there was no given key present in the dictionary
- Trade Performance is wrong
Lets first try to resolve the error message. We can then address the Trade Performance issue.
So we can further diagnose your system, please delete your cache and start NinjaTrader in Safe Mode.
To delete the cache, follow the steps below.- Shut down NinjaTrader.
- Open the Documents > NinjaTrader 8 > db folder.
- Delete the sub-folder named 'cache'.
To enable safe mode, please use the following steps:- Ensure NinjaTrader is shut down
- Hold the CONTROL key and double click the NinjaTrader icon.
- Keep the CONTROL key held down until you see the Control Center.
- You can verify you are in safe mode by going to Help -> About.
Once NinjaTrader has started on just the control center, please connect to a data feed then open a new chart with no custom bar types/indicators/templates and test for issues.
If there are no issues on this new workspace, please try opening the previous workspace by going to the Control Center > Workspaces > Choose your workspace.
If there are no issues, restart NinjaTrader normally and test for issues.
If this reintroduces issues, I would suggest rebuilding your workspace, adding 1 indicator at a time. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns.
-
At which point in the steps did the error return?- Once NinjaTrader has started on just the control center, please connect to a data feed then open a new chart with no custom bar types/indicators/templates and test for issues.
Does the error message appear here? if not:- If there are no issues on this new workspace, please try opening the previous workspace by going to the Control Center > Workspaces > Choose your workspace.
Does the error message appear here? if not:- If there are no issues, restart NinjaTrader normally and test for issues.
Does the error message appear here? if not:- If this reintroduces issues, I would suggest rebuilding your workspace, adding 1 indicator at a time. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns.
Does the error message appear here? If so, did you add things one at a time or all at once?
Also, What version of NinjaTrader 8 are you using? This can be found under Help -> About (Example: 8.0.X.0)
Comment
-
Just to be clear, this occurs in the first step which would mean it occurs in safe mode?
At this point, I'd like to get your log and trace files for further analysis.
Please write into PlatformSupport[AT]NinjaTrader[DOT]com.
In the message, provide a brief summary of what you're experiencing and a link to this forum thread.
Additionally, attach your log and trace files:- Open your NinjaTrader 8 folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to the email.
- Once complete, you can delete these compressed folders.
Comment
-
I did not find any emails in my queue today related to this forum post. I also could not find any emails in our ticketing system from the email address that you registered your forum username with.
Did you receive an automated response when you wrote in? Or, did a colleague answer your email inquiry? If so, a ticket number would've been provided. What is that ticket number?
If not, then there is a chance your email did not reach us. Please send another email to PlatformSupport[AT]NinjaTrader[DOT]com with no attachments but which contains a link to this forum thread and '1836194 ATTN Patrick G' in the body of the message.
When writing this email, make sure to replace [AT] with @ and [DOT] with .
(we write our email this way on the forums to prevent spam).
Comment
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by fitspressoburnfat, Today, 04:25 AM
|
0 responses
2 views
0 likes
|
Last Post Today, 04:25 AM | ||
Started by Skifree, Today, 03:41 AM
|
1 response
4 views
0 likes
|
Last Post
by Skifree
Today, 03:42 AM
|
||
Started by usazencort, Today, 01:16 AM
|
0 responses
1 view
0 likes
|
Last Post
by usazencort
Today, 01:16 AM
|
||
Started by kaywai, 09-01-2023, 08:44 PM
|
5 responses
603 views
0 likes
|
Last Post Today, 12:32 AM | ||
Started by xiinteractive, 04-09-2024, 08:08 AM
|
6 responses
23 views
0 likes
|
Last Post Today, 12:31 AM |
Comment