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Chart Freezes When Switching Over to 6J

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    Chart Freezes When Switching Over to 6J

    Hello,

    There was another huge price move in the 6J today, and once again, I missed it because the chart froze when I tried to switch over to it.

    Will there ever be a fix for that issue that I've had for as long as I can remember?

    Now don't get me wrong, I'm very happy with NT8 and it has come a long way and has had many significant improvements, but this issue with the 6J, which I've reported more than once before, seems like it's being ignored.

    I've just installed a new graphics card (one of my two cards failed) and I've just doubled my RAM to 64GB, but the problem persists.

    #2
    If you've reported the issue before, I would recommend following up on those threads/emails so the conversation may have some continuity. In general, these performance issues are hard to diagnose on the forums because of a lack of specific information. In general, there are no known issues that affect all clients with the same symptoms you're reporting. It sounds like a workpsace complexity/PC performance issue. We'll need to learn more about your PC/NinjaTrader setup.

    If you do not recall the ticket numbers or threads where you've reported this exact symptom previously, Please send me your log and trace files so that I may look into what occurred.
    • You can do this by going to the Control Center-> Help-> Email Support
    • Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
    • Please reference the following ticket number in the body of the email: 2086864 ATTN PatrickG

    Patrick G.NinjaTrader Customer Service

    Comment


      #3
      Thanks Patrick,

      I just sent you my log and trace files.

      Comment

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