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When switching between two tabs, chart trader collapses down

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    When switching between two tabs, chart trader collapses down

    If I have a tab with chart trader enabled and a tab with it off, when I switch between the tabs chart trader collapses to its min width. This is in 8.0.17.2

    #2
    Hello katana,
    Thanks for your post.

    I am not seeing the same behavior on my end with 8.0.17.2.

    First, I'd like you to run a 'repair installation' and try to reproduce this. To run a 'repair installation' please follow my steps below.
    Please note that following the steps below will not impact your charts, workspaces, custom indicators or any other NinjaTrader settings. This will simply repair the core components of NinjaTrader that may need to be reinstalled.
    1. Close all running applications.
    2. Then from the Start menu select --> Control Panel --> Add and Remove Programs.
    3. From Add and Remove Programs select NinjaTrader 8 and click Modify.
    4. Select the options to repair (not to uninstall)
    5. Start NinjaTrader and test for the same behavior.
    If you still see the same behavior after a repair-- please write in to PlatformSupport(AT)NinjaTrader(DOT)com and reference ticket ID#2094843 with RE:JOSH in the subject line. Please attach your Log and Trace files to your email so that I may investigate this matter further. You may follow the steps below to attach those files.
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    JoshNinjaTrader Customer Service

    Comment


      #3
      After closing all open programs and going into Add and Remove Programs I only have the option to uninstall, modify is greyed out and unclickable.

      Comment


        #4
        katana,

        No problem. Lets try uninstalling and then reinstalling with these steps instead. This also will not remove any of your settings or NinjaScripts, and is essentially just the long way of doing the previous steps.
        • First, save your license key to a document
        • You can locate your license key by going to Help> License Key
        • Now exit NinjaTrader and uninstall it within Windows Control Center
        • Once uninstalled you can redownload NinjaTrader from the link below
        http://ninjatrader.com/PlatformDirect
        • Paste your license key
        • Select Submit
        • Download and then run the installer
        JoshNinjaTrader Customer Service

        Comment


          #5
          Uninstall/reinstall took care of it. Thanks Josh.

          Comment


            #6
            This is happening again - what kind of issues am I looking at that would cause this, I am assuming corruption, to reappear?

            Comment


              #7
              katana,

              Please write in to PlatformSupport(AT)NinjaTrader(DOT)com and reference ticket ID#2094843 with RE:JOSH in the subject line. Please attach your Log and Trace files to your email so that I may investigate this matter further. You may follow the steps below to attach those files.
              • Open your NinjaTrader folder under My Documents.
              • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
              • Send the 2 compressed folders as attachments to this email.
              • Once complete, you can delete these compressed folders.
              JoshNinjaTrader Customer Service

              Comment


                #8
                katana,
                Thanks for sending in your files.

                Does this only occur when you have specific indicators/strategies running? If so, which ones?

                Does this occur if you create a blank chart and test for the same behavior? What about if you create a blank workspace?
                JoshNinjaTrader Customer Service

                Comment


                  #9
                  Hi Josh, sorry for the lack of followup I've been traveling. It happens when I create a blank chart as well. I haven't yet tested a new workspace. Writing today because I noticed a new behavior. I can no longer click on anything in the charttrader section of the chart. The normal mouse arrow isn replaced by a horizontal line with arrowheads on either end but I can't use it to click on anything. I can still trade on the chart via the right click menu, but I can't interact at all with the the charttrader panel.

                  Comment


                    #10
                    katana,

                    Please try to reproduce in a blank workspace:
                    • Shut down NinjaTrader
                    • Click and expand the windows start menu and type "File Explorer", then hit Enter
                    • Navigate to your \Documents\NinjaTrader 8 \workspaces\ folder
                    • Move your workspace file, as well as the file named "_Workspaces" or "_Workspaces.xml", to the desktop
                    • Start NinjaTrader
                    • Open some charts and try to recreate the error.
                    If this does not work we may need to set some time aside to schedule a remote session
                    JoshNinjaTrader Customer Service

                    Comment


                      #11
                      Josh, I followed your directions and the brand new workspace has worked without problem for the past few weeks, but today I have the issue with the mouse arrow being replaced by the horz line with arrows on either end when I am in the chart trader area of the chart - making it impossible to click any of the buttons there (this was during a live trade). Attached a pic, I left the cursor over the p&l box so you can see it.

                      Comment


                        #12
                        katana,

                        I believe this is unrelated to the previous conversation we had in this thread related to Chart Trader resizing itself. Please create a new thread or write in a with a new ticket to PlatformSupport(AT)NinjaTrader(DOT)com with a brief description of the issue.


                        JoshNinjaTrader Customer Service

                        Comment

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