EMD data not loading

[rickyblah12]

I switched to june contract now emd data not loading

[NinjaTrader_Dennis]

Hello,

Thank you for your post.

Please follow the steps below to manually attach your log and trace files to an email

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments platformsupport[at]ninjatrader[dot]com Attn: Dennis Platform Support Request 2104654
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[rickyblah12]

what does this has to do with anything shouldnt have to send anay files to solve a simple problem

[NinjaTrader_PatrickG]

There are many reasons real-time data might not be loading for you. Here are some examples:

• You're connection is not subscribed to real-time data for EMD
• Your database is out of date
• Your chart settings are preventing real-time data from printing

There is no universal answer to "real-time data stopped for X instrument", so we need you to write in so we can see more details from your log and trace files. Please follow Dennis' instructions. This will allow us to quickly and accurately address your specific issue.