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NT8 wont connect

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    NT8 wont connect

    when i launch NT8 it will connect then disconnect and does not allow me to connect again

    #2
    Hello,

    Thank you for your post.

    Please follow the steps below to manually attach your log and trace files to an email
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments platformsupport[at]ninjatrader[dot]com Attn: Dennis Platform Support Request 2107575
    • Once complete, you can delete these compressed folders.
    Thanks in advance; I look forward to resolving this item.
    Dennis E.NinjaTrader Customer Service

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      #3
      can I just send it thru the email support button on NT8?

      Comment


        #4
        rickyblah12,

        That's also fine. Please be sure to mention in the support request the case number, 2107575.

        Thanks in advance.
        Drew O.NinjaTrader Customer Service

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