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Platform keeps disconnecting...

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    Platform keeps disconnecting...

    Platform keeps disconnecting... ugh

    #2
    Hello,

    Thank you for posting.

    So that I may investigate I would ask that you contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread as well as a message 'ATTN Sergey.'

    Thanks in advance; I look forward to resolving your inquiry.


    Sergey S.NinjaTrader Customer Service

    Comment


      #3
      why cant you solve it here?

      Comment


        #4
        Hello richyblah12,

        Thank you for your reply.

        Each connection error is unique and will need to be looked at from an individual perspective. I would like to take a look at your Log and Trace files in order to troubleshoot this further.

        So that I may investigate I would ask that you contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread as well as a message 'ATTN Sergey.'

        Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
        • Open your NinjaTrader folder under My Documents.
        • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
        • Send the 2 compressed folders as attachments to this email.
        • Once complete, you can delete these compressed folders.

        Thanks in advance; I look forward to resolving this item.
        Sergey S.NinjaTrader Customer Service

        Comment


          #5
          can I just send it from the platform and click send log and trace?

          Comment


            #6
            Hello rickyblah12,

            Thank you for your reply.

            You may do this as well. Please reference your message with ATTN Sergey in order for me to receive it from the general inbox.

            Thanks in advance; I look forward to resolving your inquiry.
            Sergey S.NinjaTrader Customer Service

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              #7
              I just sent it please help me fix this now

              Comment


                #8
                i sent log n trace files already and everytime it gets worst

                Comment


                  #9
                  Hello rickyblah12,

                  Thank you for your reply.

                  I have responded to you via email earlier this morning. Please check your email so we can continue troubleshooting what you are experiencing.

                  Additionally, keeping communication to one form only (in this case, email) will ensure that we can assist you in a timely manner.

                  I look forward to resolving your inquiry.
                  Sergey S.NinjaTrader Customer Service

                  Comment

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