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NinjaTrader
Platform keeps disconnecting...
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Hello,
Thank you for posting.
So that I may investigate I would ask that you contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread as well as a message 'ATTN Sergey.'
Thanks in advance; I look forward to resolving your inquiry.
Sergey S.NinjaTrader Customer Service
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Hello richyblah12,
Thank you for your reply.
Each connection error is unique and will need to be looked at from an individual perspective. I would like to take a look at your Log and Trace files in order to troubleshoot this further.
So that I may investigate I would ask that you contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread as well as a message 'ATTN Sergey.'
Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.- Open your NinjaTrader folder under My Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
Thanks in advance; I look forward to resolving this item.
Sergey S.NinjaTrader Customer Service
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Hello rickyblah12,
Thank you for your reply.
I have responded to you via email earlier this morning. Please check your email so we can continue troubleshooting what you are experiencing.
Additionally, keeping communication to one form only (in this case, email) will ensure that we can assist you in a timely manner.
I look forward to resolving your inquiry.Sergey S.NinjaTrader Customer Service
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