Thank you for writing in.
Hello,
Thank you for posting.
So that I may investigate I would ask that you contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread as well as a message "ATTN Sergey."
Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
- Open your NinjaTrader folder under My Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
Thanks in advance; I look forward to resolving this item.
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