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Chart not matching the bid / ask

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    Chart not matching the bid / ask

    Sometimes the chart does not match the bid / ask. Right now on the NQ its off by about 14 points. Is that normal during peak action? Thanks,

    #2
    Hello sisenberg,

    Thank you for writing in.

    Hello,

    Thank you for posting.

    So that I may investigate I would ask that you contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread as well as a message "ATTN Sergey."

    Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    Thanks in advance; I look forward to resolving this item.
    .
    Sergey S.NinjaTrader Customer Service

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