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Error on downloading historical data

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    Error on downloading historical data

    Good Day
    first time i get into this kind of error , can you help me ?
    i've already tried to delete cache and repair database...i went crazy....nt continue to crash...
    3/21/2019 01:22:49 PM Default Unhandled exception: The process cannot access the file 'C:\Users\User\Documents\NinjaTrader 8\db\tick\YM 06-19\201903211400.Bid.ncd' because it is being used by another process.

    #2
    Hello victorsmith,

    Thank you for your post.

    I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Sergey" in the body of the response.

    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    Thanks in advance; I look forward to resolving this item.
    Sergey S.NinjaTrader Customer Service

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