NT8 has been horrible to me the last 2 days.
NT8 won't start up when I first try. It freezes and I can't get it to exit. After several system reboots if I am lucky it will start. That was yesterday.
It will start in safe mode.
Today, after several attempts I had to reinstall NT8 so I could get it to start. I also had to reinstate the workspace that I was previously using. This has happened many times now.
Issue 2.
On top of all of this, today I had 4 trades open. News release at 11.30am. I am trying to manually close trades by hitting the "CLOSE" button.
3 of those trades closed as they should. The 4th one was a different story.
According to the history on FXCM Trading station, the trade did close when I first hit the close button.
But on NT8 the trade still appeared on chart trader as still open.
Subsequently, I continued to click the close button as the trade was moving against me.
Every time I hit the close button it re-entered a trade (in opposite direction to original trade.. luckily).
Not only did it keep entering trades, it kept doubling the quantity ie., 4000, 8000, 16000, 32000. Probably would have kept going had I not run out of margin at this point.
The only way I could close these trades was go to the web based FXCM trading station and close them there.
But wait, there's more.
Although the trades were closed according to FXCM trading station, NT8 still showed an open trade.
So, I clicked close again, and again.
And it did exactly the same thing until my margin had run out. I closed the trades again on the FXCM web based platform.
At this point I shut NT8 down, took a few deep breaths and tried to restart the platform.
No luck, it just hung again in no mans land. Rebooted my system and finally got it started.
Issue 3.
Why is it that if NT8 is not running, and an order gets executed off the server, the said execution does not appear in the NT8 trade history?
This makes trade performance statistics useless, as I some times have trades that exit while i'm alseep and my NT8 platform is off.
Never had any problems like this with free platforms ie MT4.
Thanks.
Paul
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