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Connection is lost and NT does not reconnect automatically

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    Connection is lost and NT does not reconnect automatically

    Hi,

    I have configured NT as described in the attachment.

    However, when my Kinetick connection is lost, NT tries only 5 times to reconnect (logs attached) without success.

    Then I just manually click on connections - Kineticks and it reconnects.

    How could the reconnection be handled more efficiently?

    Kind Regards,
    Vincent







    #2
    Hello Vincere,

    Thank you for your note.

    This would be an item we would need to review your log and trace files for more information.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2121484" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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