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NT 8 not loading

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  • EzCohen
    started a topic NT 8 not loading

    NT 8 not loading

    Hi - unfortunately NT8 isn't loading this morning - it briefly verifies licence and loads custom assemblies and then swings back off. I updated to 8.0.17.2 but still no loading. Any thoughts on what I should try - I'm not getting a log file I could query.

  • NinjaTrader_SergeyS
    replied
    Hello EzCohen,

    Thanks for posting.

    I'm happy to check into this with you if you would please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a message 'ATTN Sergey'.

    Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.


    Thanks in advance; I look forward to resolving this item.

    Leave a comment:

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