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NT8 crashes on start up and can not open it

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    NT8 crashes on start up and can not open it

    Ninjatrader 8 crashes when the loading when loading custom assemblies.
    Re- installed and the same happens.

    Nothing new installed just happened when starting up from the previous session.

    I can not get into it for the investigation to what is causing it.


    #2
    Hello fredfred,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2122415" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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