NT8 crashes on start up and can not open it

fredfred

Senior Member

Join Date: Apr 2015

Posts: 205
#1

NT8 crashes on start up and can not open it

04-05-2019, 12:46 AM

Ninjatrader 8 crashes when the loading when loading custom assemblies.
Re- installed and the same happens.

Nothing new installed just happened when starting up from the previous session.

I can not get into it for the investigation to what is causing it.
Tags: None
NinjaTrader_ChrisSch

NinjaTrader Customer Service

Join Date: Apr 2016

Posts: 1418
#2

04-05-2019, 12:54 AM

Hello fredfred,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2122415" in the subject line so I may investigate this matter further.
Open your NinjaTrader folder under Documents.

Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.

Send the 2 compressed folders as attachments to this email.

Once complete, you can delete these compressed folders.

I look forward to your reply.
Comment

Topics	Statistics	Last Post
Sim Accounts Can't connect or modify. by hazylizard Started by hazylizard, Today, 08:38 AM	1 response 8 views 0 likes	Last Post by NinjaTrader_Erick Today, 08:53 AM
ATM in strategy works once then no further trades are taken. by geddyisodin Started by geddyisodin, Today, 05:20 AM	2 responses 16 views 0 likes	Last Post by geddyisodin Today, 08:44 AM
Installation 8.1.3.0 crash and old version that no longer works by Max238 Started by Max238, Today, 01:28 AM	5 responses 43 views 0 likes	Last Post by Max238 Today, 08:30 AM
bars time shifting on march 8 by giulyko00 Started by giulyko00, Yesterday, 12:03 PM	3 responses 13 views 0 likes	Last Post by NinjaTrader_BrandonH Today, 08:26 AM
Is it possible to manage access to my strategies? by habeebft Started by habeebft, Today, 07:27 AM	1 response 16 views 0 likes	Last Post by NinjaTrader_ChristopherS Today, 08:08 AM

Announcement