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Transparent Chart Windows on new computer

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    Transparent Chart Windows on new computer

    On my new asus computer windows 10, I just installed the latest version of NT8 64bits but all charts windows appear transparent so I see through them and I see other application below it.
    I only see the chart if I click on the banners as to frag the window.
    I tried to disable hardware acceleration of the intel MB graphic card but there is no option for it.
    All menus and Control Center don't have this problem, it is just the very chart. I see the horizontal slider slider on the bottom of the chart. I also see the chart on the task bar "aero".
    I don't have this problem with NT7 on the same computer nor this problem with NT8 on any other computer.
    I am computer engineer but I cannot resolve this.
    It really looks like an hardware acceleration problem.
    Can you help me?
    Regards
    Giovanni
    Last edited by giogio1; 04-06-2019, 05:59 PM.

    #2
    Hello giogio1,

    Thank you for your note.

    I would need to review your log files for further information.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2123516" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.

    Comment


      #3
      Hello giogio1,

      Please disregard, I have located your Log and Trace files.

      I look forward to assisting further.

      Comment


        #4
        I was able to resolve the problem.
        It was the result of the migration from NT7.
        I reinstalled NT8 from scratch without migrating anything from NT7 and everything worked fine.
        Best
        G

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