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Chart is a black screen.

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    Chart is a black screen.

    I am a new (first time) user. I have set up NinjaTrader 8 and connected to Kinetick. I have tried to open two charts -- AAPL and EURUSD -- and both simply produce an empty black chart. Any suggestions?

    #2
    Hello,

    To clarify are you connected to the Kinetick End of Day (Free) connection? If so this connection only provides end of day Daily data a Daily interval would need to be selected in the chart to display data as expected.

    I have provided a link below to the NinjaTrader 8 Help Guide that goes over understanding the data provided by your connectivity provider.

    http://ninjatrader.com/support/helpG...y_provider.htm
    Christopher J.NinjaTrader Customer Service

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      #3
      Hello Christopher:

      Thank you! From the information table that you sent me, it was clear that data were available free from the Kinetick connection for just certain time intervals. When I switched to the daily time interval, data appeared on the chart.

      Thanks again for the quick and effective response.

      Joseph Caldwell

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