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Chart is a black screen.
I am a new (first time) user. I have set up NinjaTrader 8 and connected to Kinetick. I have tried to open two charts -- AAPL and EURUSD -- and both simply produce an empty black chart. Any suggestions?Tags: None
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Hello,
To clarify are you connected to the Kinetick End of Day (Free) connection? If so this connection only provides end of day Daily data a Daily interval would need to be selected in the chart to display data as expected.
I have provided a link below to the NinjaTrader 8 Help Guide that goes over understanding the data provided by your connectivity provider.
Christopher J.NinjaTrader Customer Service
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Hello Christopher:
Thank you! From the information table that you sent me, it was clear that data were available free from the Kinetick connection for just certain time intervals. When I switched to the daily time interval, data appeared on the chart.
Thanks again for the quick and effective response.
Joseph Caldwell
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