Historical data for /YM issues

[centrino2]

Hello,

I am unable to access historical data for /YM 6-19, from March 24 - 30, 2019.

Is anyone else having issues? I can obtain historical data the week before and after the mentioned dates for this futures ticker.

Any help would be appreciated.
Thanks,
Chris

[NinjaTrader_ChrisSch]

Hello centrino2,

Thank you for your note.

So I may best assist, who is your data provider? What type of chart are you attempting to load? (Ex: minute, daily, tick, etc)

I look forward to your reply.

[centrino2]

Hi Chris,

I am using Forex.com as data provider. I also tried using the NT data provider (NT Continuum, paid service).

Trying to obtain minute data (last).

Thanks for your help.

[NinjaTrader_ChrisSch]

Hello centrino,

Thank you for your reply.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2126926 " in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.