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NT 8 did not work anymore

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    NT 8 did not work anymore

    Hello,

    I have problems with the NT in one of my computers, I reinstall almost everything and the NT did not work, the program just start the credential validations and sudenly stops. Attached you can see the error logs.

    I ll wait for your feedback
    Attached Files

    #2
    Hello jjnc2006,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2134321" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment


      #3
      Dear CRiss,

      The compressed folder are attached.

      Regards

      John R.
      Attached Files

      Comment


        #4
        Hello jjnc2006,

        Thank you for the reply.

        Unfortunately, the trace folder is displaying as empty. Could you try attaching the most recent trace files rather than the entire folder?

        I look forward to your reply.
        Chris Sch.NinjaTrader Customer Service

        Comment

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