Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
error message on downloading the NT8 on my new PC
Collapse
X
-
saeed,
Thanks for your post.
What version of Windows are you attempting to Install NinjaTrader on?
Has NinjaTrader been installed on this PC previously?
Do other programs install as expected on this PC? What program(s) have you installed to confirm this?
Are there any pending Windows Updates on this PC?
I look forward to assisting further.Drew O.NinjaTrader Customer Service
-
saeed,
Thanks for replying.
Please send me your Windows Event Viewer logs. To get the Event Viewer log please do the following:- Go to the start menu in Windows and search for Event Viewer
- Expand Window Logs
- Left click on Application
- Right click on Application
- Select 'FilterCurrent Log...'
- Change the 'Logged' drop down option to 'Last 24 hours' > OK
- Right click on Application again
- Select 'Save Filtered Log File As...'
- Make note of the save location, Enter a name for the file, and select Save
Once done, I'm happy to check into this with you if you would please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of the Event Viewer Logs.
Drew O.NinjaTrader Customer Service
- Likes 1
Comment
-
saeed,
Thanks for your positive feedback.
For anyone else who comes across this thread and sees the same issue in Windows 10, this was an issue of Windows Defender's Controlled Folder Access. To check into this, take these steps:- Select Start > Settings > Update & Security > Windows Security > Virus & threat protection.
- Under Virus & threat protection settings, select Manage settings.
- Under Controlled folder access, select Manage Controlled folder access.
- Switch the Controlled folder access setting to On or Off.
Drew O.NinjaTrader Customer Service
Comment
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by wzgy0920, 04-20-2024, 06:09 PM
|
2 responses
27 views
0 likes
|
Last Post
by wzgy0920
Yesterday, 10:43 PM
|
||
Started by wzgy0920, 02-22-2024, 01:11 AM
|
5 responses
32 views
0 likes
|
Last Post
by wzgy0920
Yesterday, 10:33 PM
|
||
Started by wzgy0920, 04-23-2024, 09:53 PM
|
2 responses
49 views
0 likes
|
Last Post
by wzgy0920
Yesterday, 10:29 PM
|
||
Started by Kensonprib, 04-28-2021, 10:11 AM
|
5 responses
193 views
0 likes
|
Last Post
by Hasadafa
Yesterday, 10:19 PM
|
||
Started by GussJ, 03-04-2020, 03:11 PM
|
11 responses
3,235 views
0 likes
|
Last Post Yesterday, 08:07 PM |
Comment