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Unable to connect to DB error on start up

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    Unable to connect to DB error on start up

    Hello all,

    I just installed NinjaTrader8 on my Windows 10 machine trying out the platform.
    However, I cannot even start NinjaTrader on the computer.

    It crashes at the Initializing Database with an error of:
    Unable to connect to DB: Internal error: Cannot open the shared memory region.

    How can I fix this?

    Many thanks!

    #2
    Hello mlaihk,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    * Open your NinjaTrader folder under Documents.
    * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    * Send the 2 compressed folders as attachments to this email.
    * Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment


      #3
      I have discovered that my documents folder were on a Network Server and when I relocated my documents folder to my local machine, NinjaTrader successfully started. Please fix this in future version.


      Originally posted by NinjaTrader_ChrisSch View Post
      Hello mlaihk,

      Thank you for your note.

      Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

      * Open your NinjaTrader folder under Documents.
      * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
      * Send the 2 compressed folders as attachments to this email.
      * Once complete, you can delete these compressed folders.

      I look forward to your reply.

      Comment


        #4
        Same issues

        Im having the same issues also my log and trace folders are empty.

        Comment


          #5
          Hello Oupoc,

          Thank you for your note.

          This inquiry would be best resolved during a remote support session. Go ahead and write us a note at platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so we can schedule a support call to best assist you with resolving.
          Chris Sch.NinjaTrader Customer Service

          Comment

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