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ES 06-18 Not Updating

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    ES 06-18 Not Updating

    All of the sudden my ES contracts will not update. I've tried refresh, reload, restart. Any suggestions? All other instruments are fine. Looks like it's still stuck at the end of Friday's period.

    #2
    Hello sisenberg,
    Can you please clarify what expiry you currently have selected the ES?
    Ryan M.NinjaTrader Customer Service

    Comment


      #3
      The contract is the June 18.

      Comment


        #4
        Hello sisenberg,
        Can you please reset your instruments and test again?
        To reset your instruments, please take the steps below.

        First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
        Next, reset your instruments by navigating to the Control Center > Tools > Database Management
        In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
        Lastly, restart NinjaTrader for the changes to occur
        Ryan M.NinjaTrader Customer Service

        Comment


          #5
          Ryan,
          No, that did not work.

          Comment


            #6
            Hello sisenberg,
            Please send me your log and trace files so that I may look into what occurred to platformsupport[at]ninjatrader[dot]com.

            - Open your NinjaTrader folder under My Documents.
            - Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
            - Send the 2 compressed folders as attachments to this email.
            - Once complete, you can delete these compressed folders.

            Within the body of the email please add:
            ATTN RyanM
            https://ninjatrader.com/support/foru...d.php?t=108362
            Ryan M.NinjaTrader Customer Service

            Comment

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