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Need help setting up my live account!

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    Need help setting up my live account!

    Hey guys!
    So I finished the process to set up my account with phillip capital like two weeks ago and received my login credentials last week. I did everything how I was supposed to, but when I connect my account in Ninja Trader I am not able to see my cash value, buying power, etc...
    I would Like to know what do I have to do to have everything ready! Thanks for your help!

    #2
    Hello Desiree.Rosario ,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2179084" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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