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Loading ....but nothing happens

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    Loading ....but nothing happens

    Was wondering if there is an issue with the servers this morning (uk time). I'm having problems with loading charts/data (and startegies).
    Did shut down NT8 and Interactive brokers twice, hoping to solve the issue.

    I get the loading message but it stays like that.

    Nothing is loading.

    Thank you.

    mp

    #2
    Hello percma,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    * Open your NinjaTrader folder under Documents.
    * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    * Send the 2 compressed folders as attachments to this email.
    * Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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