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Frozen window when attempting to reset account

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    Frozen window when attempting to reset account

    Hello

    I am on the current version 8.0.18.1

    I have around 10 accounts all SIM. Now I can not reset some of these accounts. I've tried to restart in Safe Mode, uninstall, install.... and the problem persists. The window gets frozen and have to force quit the app.

    Attempting to remove the account/s also fails.

    Any ideas?
    Last edited by roblogic; 06-13-2019, 08:02 AM.

    #2

    Hello,

    Thank you for your note.

    We advise that you use the instructions below to reset the NinjaTrader database.
    • Disconnect NinjaTrader from any open connections via Connections > Disconnect
    • From the NinjaTrader Control Center window select the menu Tools > Database Management
    • Press "Reset DB"
    • Check Historical Orders to remove historical orders
    • Check Historical Trades to remove historical trades
    • Press the "Reset" button

    Are you able to reset your simulated accounts after taking this step? Please note that may take several minutes to reset a simulated account.

    I look forward to your reply.
    Tyler M.NinjaTrader Customer Service

    Comment


      #3
      Thanks. I did all that and for the last 10 minutes it is hanging... I will force quit and try again

      Comment


        #4
        Hello roblogic,

        Thanks for your reply.

        If the database reset is taking too long to complete, another option is to rename the database file. This may be done using the following steps:
        • Shutdown NinjaTrader and Go to the Start Menu
        • Select My Documents--> NinjaTrader 8--> DB--> NinjaTrader.SDF.
        • Right click on NinjaTrader.SDF and select "Rename." *Name it "OLDNinjaTrader.SDF."
        • Then restart the software and NinjaTrader will create a fresh database file to use
        • Unfortunately the following items stored in the old database will be lost - Trading Hours templates, Instrument Lists / Custom Instruments, historical trade execution data, saved Strategy Analyzer backtest results

        To prevent running into situations where you can potentially lose important data, we advise running regular backups via our inbuilt backup feature in NinjaTrader - http://ninjatrader.com/support/helpG...up_archive.htm

        Please let us know if we may be of further assistance.
        Tyler M.NinjaTrader Customer Service

        Comment


          #5
          Originally posted by NinjaTrader_Tyler View Post
          Hello roblogic,

          Thanks for your reply.

          If the database reset is taking too long to complete, another option is to rename the database file. This may be done using the following steps:
          • Shutdown NinjaTrader and Go to the Start Menu
          • Select My Documents--> NinjaTrader 8--> DB--> NinjaTrader.SDF.
          • Right click on NinjaTrader.SDF and select "Rename." *Name it "OLDNinjaTrader.SDF."
          • Then restart the software and NinjaTrader will create a fresh database file to use
          • Unfortunately the following items stored in the old database will be lost - Trading Hours templates, Instrument Lists / Custom Instruments, historical trade execution data, saved Strategy Analyzer backtest results

          To prevent running into situations where you can potentially lose important data, we advise running regular backups via our inbuilt backup feature in NinjaTrader - http://ninjatrader.com/support/helpG...up_archive.htm

          Please let us know if we may be of further assistance.

          This solution worked just fine! Thanks!

          Comment

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