NT freezing when I try to close it

[rockdasher]

Hello,
Everytime I close NT8, a random window of my workspace freezes so I have to kill the process on task manager. It's not a serious problem but since it isn't normal, do you know whats causing it?
(currently installed NT 8.0.12.0)

[NinjaTrader_ShawnB]

Hello rockdasher,


Thank you for your post.


Could you please send the log and trace from your platform to look further into this inquiry.


To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.


We look forward to assisting you further.

[rockdasher]

hello Shawn
e-mail sent

thank you

[pmn100]

"ninjatrader has stopped working". I get this when closing down on my Windows 10 install, never on my WIndows 7 install.

[NinjaTrader_ShawnB]

Hello pmn100,


Thank you for your post.


Could you please send the log and trace from your platform to look further into this inquiry.


To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.


We look forward to assisting you further.