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Failed to verify license

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    Failed to verify license

    I backed up NT8 this morning. After the backup completed it froze and I had to use task manager to terminate the program. Now when I try to start NT8 or 7 I'm getting the "failed to verify license" message. When I try to check my license I get a popup text box that states NT license servers could not be reached. Also states "Please enter your back door code here".

    Suggestions?

    #2
    Same here (in Germany) for two users.

    And all NinjaTrader website pages, incl this forum, load extremely slow.

    sandman

    Comment


      #3
      And same in Hong Kong!

      I guess the NT guys are busy fixing issue...

      Comment


        #4
        me too failed to verify license

        Comment


          #5
          The licensing servers are running slowly this morning. The Server Team is working on a solution as we speak.

          It has been reported by some clients that a restart of their PC has resolved the issue.

          I'll update this post when I have more information.
          Patrick G.NinjaTrader Customer Service

          Comment


            #6
            Originally posted by Segwin View Post
            I backed up NT8 this morning. After the backup completed it froze and I had to use task manager to terminate the program. Now when I try to start NT8 or 7 I'm getting the "failed to verify license" message. When I try to check my license I get a popup text box that states NT license servers could not be reached. Also states "Please enter your back door code here".

            Suggestions?
            I didn't change anything or do any extra backups -I just turned on my computer and opened Ninja and I get the same message. Ninja was loading to open very slowly and then I get the message "Failed to verify license. Please try again in a few minutes". I have a lifetime license. Maybe a problem on their end with their servers? Ninja let us know!

            Comment


              #7
              Thanks guys. Notice the same thing with this support page.

              They must be sorting out a problem.

              Comment


                #8
                Originally posted by NinjaTrader_PatrickG View Post
                The licensing servers are running slowly this morning. The Server Team is working on a solution as we speak.

                It has been reported by some clients that a restart of their PC has resolved the issue.

                I'll update this post when I have more information.
                Thanks Patrick.

                I tried to rebooting the computer and my router. Neither helped.

                Comment


                  #9
                  Same problem here, reached out to support but still working on a fix. tried restarting pc and even router but hasnt fixed the problem.

                  Comment


                    #10
                    License. Version. Site

                    Hello,
                    I think you are aware that there are problems today.
                    We can't verify the license.
                    We can't download the new version 7.0.1000.38 Released
                    We can't surf the site.

                    Please give news as soon as possible

                    Greetings

                    Comment


                      #11
                      The Server Team has resolved the issue related to license verification.

                      Please restart your PC once more and let me know if the issue persists.
                      Patrick G.NinjaTrader Customer Service

                      Comment


                        #12
                        Originally posted by NinjaTrader_PatrickG View Post
                        The Server Team has resolved the issue related to license verification.

                        Please restart your PC once more and let me know if the issue persists.
                        Working OK now.

                        Thanks Patrick.

                        Comment


                          #13
                          Thanks Patrick. Seems alright now.

                          sandman

                          Comment


                            #14
                            Originally posted by NinjaTrader_PatrickG View Post
                            The Server Team has resolved the issue related to license verification.

                            Please restart your PC once more and let me know if the issue persists.
                            Hello Patrick,
                            unfortunately the problem persists.

                            "Login failed. Unable to connect to remote server."

                            I updated to 0.38, I restarted my computer, I restarted my modem

                            thanks for help help

                            Comment


                              #15
                              Hi,
                              any news about this problem? "Failed to verify license"

                              Thanks

                              Comment

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