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Failed to verify license

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  • Segwin
    started a topic Failed to verify license

    Failed to verify license

    I backed up NT8 this morning. After the backup completed it froze and I had to use task manager to terminate the program. Now when I try to start NT8 or 7 I'm getting the "failed to verify license" message. When I try to check my license I get a popup text box that states NT license servers could not be reached. Also states "Please enter your back door code here".

    Suggestions?

  • NinjaTrader_EricB
    replied
    Hello bassmanpete,

    Thank you for your post.

    Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.


    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    Leave a comment:


  • bassmanpete
    replied
    After a couple of years of trouble free running, now I get Failure to verify licence. Help please.

    Leave a comment:


  • NinjaTrader_PatrickG
    replied
    We are finding that some people still experiencing issues are using Windows XP.

    Microsoft dropped support for Windows XP and Server 2003 on July 14, 2015 resulting in updated certificates not being supplied. NinjaTrader also no longer supports these operating systems and it is recommended to upgrade to a supported operating system.

    See the link below for more details:
    http://ninjatrader.com/support/forum...ad.php?t=83885

    A manual install of these security certifications is available for those who will not have immediate access to an updated operating system and may allow NinjaTrader to connect:
    • Shut down NinjaTrader
    • Download the following file:
    • https://certs.godaddy.com/repository/gdroot-g2.crl
    • Open the file location and right click on the file
    • Select 'Install CRL'
    • Follow the install wizard with all default settings until the install process has completed

    If NinjaTrader is still unable to connect after installing these certificates, then an upgrade of your operating system will be required. You can find the supported operating systems in the installation guide:

    NinjaTrader 8 Installation Guide

    Leave a comment:


  • merzo
    replied
    Originally posted by sledge View Post
    I couldn't get in this morning, but it worked now.
    And this website appears back up to speed.
    Hi sledge,

    thanks for your feedback.

    Still not working here
    I wrote an email to the support team, I am waiting for news

    Leave a comment:


  • sledge
    replied
    Originally posted by merzo View Post
    Hi,
    any news about this problem? "Failed to verify license"

    Thanks
    I couldn't get in this morning, but it worked now.
    And this website appears back up to speed.

    Leave a comment:


  • NinjaTrader_PatrickG
    replied
    Please write into PlatformSupport[AT]NinjaTrader[DOT]com with a link to this forum thread and '1869565 ATTN Patrick G' if you're still experiencing this issue after a restart of your PC.

    Leave a comment:


  • merzo
    replied
    Hi,
    any news about this problem? "Failed to verify license"

    Thanks

    Leave a comment:


  • merzo
    replied
    Originally posted by NinjaTrader_PatrickG View Post
    The Server Team has resolved the issue related to license verification.

    Please restart your PC once more and let me know if the issue persists.
    Hello Patrick,
    unfortunately the problem persists.

    "Login failed. Unable to connect to remote server."

    I updated to 0.38, I restarted my computer, I restarted my modem

    thanks for help help

    Leave a comment:


  • sandman
    replied
    Thanks Patrick. Seems alright now.

    sandman

    Leave a comment:


  • Segwin
    replied
    Originally posted by NinjaTrader_PatrickG View Post
    The Server Team has resolved the issue related to license verification.

    Please restart your PC once more and let me know if the issue persists.
    Working OK now.

    Thanks Patrick.

    Leave a comment:


  • NinjaTrader_PatrickG
    replied
    The Server Team has resolved the issue related to license verification.

    Please restart your PC once more and let me know if the issue persists.

    Leave a comment:


  • merzo
    replied
    License. Version. Site

    Hello,
    I think you are aware that there are problems today.
    We can't verify the license.
    We can't download the new version 7.0.1000.38 Released
    We can't surf the site.

    Please give news as soon as possible

    Greetings

    Leave a comment:


  • kyamato
    replied
    Same problem here, reached out to support but still working on a fix. tried restarting pc and even router but hasnt fixed the problem.

    Leave a comment:


  • Segwin
    replied
    Originally posted by NinjaTrader_PatrickG View Post
    The licensing servers are running slowly this morning. The Server Team is working on a solution as we speak.

    It has been reported by some clients that a restart of their PC has resolved the issue.

    I'll update this post when I have more information.
    Thanks Patrick.

    I tried to rebooting the computer and my router. Neither helped.

    Leave a comment:

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