Failed to verify license

[NinjaTrader_EricB]

Hello bassmanpete,

Thank you for your post.

Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.


Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

[bassmanpete]

After a couple of years of trouble free running, now I get Failure to verify licence. Help please.

[NinjaTrader_PatrickG]

We are finding that some people still experiencing issues are using Windows XP.

Microsoft dropped support for Windows XP and Server 2003 on July 14, 2015 resulting in updated certificates not being supplied. NinjaTrader also no longer supports these operating systems and it is recommended to upgrade to a supported operating system.

See the link below for more details:

http://ninjatrader.com/support/forum/showthread.php?t=83885

A manual install of these security certifications is available for those who will not have immediate access to an updated operating system and may allow NinjaTrader to connect:

• Shut down NinjaTrader
• Download the following file:
• https://certs.godaddy.com/repository/gdroot-g2.crl
• Open the file location and right click on the file
• Select 'Install CRL'
• Follow the install wizard with all default settings until the install process has completed

If NinjaTrader is still unable to connect after installing these certificates, then an upgrade of your operating system will be required. You can find the supported operating systems in the installation guide:

NinjaTrader 8 Installation Guide

[merzo]

I couldn't get in this morning, but it worked now.
And this website appears back up to speed.

Hi sledge,

thanks for your feedback.

Still not working here
I wrote an email to the support team, I am waiting for news

[sledge]

Hi,
any news about this problem? "Failed to verify license"

Thanks

I couldn't get in this morning, but it worked now.
And this website appears back up to speed.

[NinjaTrader_PatrickG]

Please write into PlatformSupport[AT]NinjaTrader[DOT]com with a link to this forum thread and '1869565 ATTN Patrick G' if you're still experiencing this issue after a restart of your PC.

[merzo]

Hi,
any news about this problem? "Failed to verify license"

Thanks

[merzo]

The Server Team has resolved the issue related to license verification.

Please restart your PC once more and let me know if the issue persists.

Hello Patrick,
unfortunately the problem persists.

"Login failed. Unable to connect to remote server."

I updated to 0.38, I restarted my computer, I restarted my modem

thanks for help help

[sandman]

Thanks Patrick. Seems alright now.

sandman

[Segwin]

The Server Team has resolved the issue related to license verification.

Please restart your PC once more and let me know if the issue persists.

Working OK now.

Thanks Patrick.

[NinjaTrader_PatrickG]

The Server Team has resolved the issue related to license verification.

Please restart your PC once more and let me know if the issue persists.

[merzo]

License. Version. Site

Hello,
I think you are aware that there are problems today.
We can't verify the license.
We can't download the new version 7.0.1000.38 Released
We can't surf the site.

Please give news as soon as possible

Greetings

[kyamato]

Same problem here, reached out to support but still working on a fix. tried restarting pc and even router but hasnt fixed the problem.

[Segwin]

The licensing servers are running slowly this morning. The Server Team is working on a solution as we speak.

It has been reported by some clients that a restart of their PC has resolved the issue.

I'll update this post when I have more information.

Thanks Patrick.

I tried to rebooting the computer and my router. Neither helped.

[Segwin]

Thanks guys. Notice the same thing with this support page.

They must be sorting out a problem.