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I moved your post to its own thread as it is unrelated to the thread you originally posted in.
What version of NinjaTrader are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.X or 8.0.X.0)
Who are you connected to? This is displayed in green on lower left corner of the Control Center window.
What instrument (and expiry if applicable) have you selected? For example, ES 06-18.
Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
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