Data Not Loading

pthomas

Member

Join Date: Apr 2013

Posts: 53
#1

Data Not Loading

06-21-2019, 11:36 AM

Hi,

This has been heck of a stressful day of trying to unscrew your software. My data was not displaying today, and I deleted the database, restarted, nothing.. Then uninstalled had to reset up everything got it going and now this is happening. This should not be happening. I am using kinetick data, and have been for years.Please help me fix.
Tags: None
NinjaTrader_DrewO

NinjaTrader Customer Service

Join Date: Aug 2014

Posts: 1790
#2

06-21-2019, 11:57 AM

pthomas,

Thanks for posting, and I'm sorry to hear of your frustration.

So that I may investigate I would ask that you contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace files. You will find these diagnostic files in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20190621.XXXXX.txt'. There will likely be multiple files for each day.

Drew O.NinjaTrader Customer Service
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